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Overview

Your Solo Mobile phone numbers can send and receive SMS text messages. Your AI agent handles incoming texts automatically.

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Receiving SMS

When someone texts your Solo Mobile number:
  1. Message received - Text arrives at your number
  2. Agent responds - AI generates a contextual response
  3. Reply sent - Response is sent to the sender
  4. Inbox updated - Conversation appears in your Inbox
The agent uses the same system prompt and knowledge as phone calls, adapted for text format.

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Sending SMS

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From the Inbox

  1. Open an existing conversation
  2. Type your message in the reply box
  3. Tap Send

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New Conversation

  1. Go to Inbox
  2. Tap the compose button
  3. Enter the recipient’s phone number
  4. Type your message
  5. Tap Send

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AI vs Manual Messages

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AI Messages

  • Generated automatically when someone texts your number
  • Based on agent’s system prompt and knowledge
  • Marked with “AI” indicator in the conversation

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Manual Messages

  • You type and send yourself
  • AI pauses for that conversation
  • Resume AI by letting it respond to the next inbound message

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Conversation Context

The AI maintains context across messages: 
Visitor: What are your hours?
Agent: We're open Monday-Friday, 9am to 5pm.

Visitor: Are you open Saturday?
Agent: We're closed on weekends, but you can leave a message and we'll respond Monday morning.

Visitor: Ok thanks
Agent: You're welcome! Have a great day.
The agent remembers the conversation flow and responds appropriately.

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Best Practices

SMS has character limits. Agent responses are automatically kept brief.
Tell the agent it’s responding via text: “Keep responses under 160 characters when possible.”
Check your Inbox regularly for conversations that might need human follow-up.
SMS is great for appointment confirmations, reminders, and quick updates.

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Limitations

  • SMS is text-only (no images or media in agent responses)
  • Some carriers may filter automated messages
  • International SMS may have additional costs
  • Message length affects segment count (and cost)

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Compliance

When using SMS for business:
  • Honor opt-out requests (“STOP” messages)
  • Don’t send unsolicited marketing messages
  • Include business identification
  • Follow local regulations (TCPA, CASL, etc.)