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Overview

When someone calls your Solo Mobile number, your AI agent automatically answers and handles the conversation.

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How It Works

1

Caller Dials Your Number

Someone calls the phone number you’ve provisioned in Solo Mobile.
2

Agent Answers

Your AI agent picks up and delivers the greeting message you configured.
3

Conversation

The agent responds naturally based on its system prompt and knowledge base.
4

Call Ends

When the conversation finishes, the call is recorded and transcribed.
5

Inbox

The call appears in your Inbox with the full recording and transcript.

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Agent Capabilities

During a call, your agent can:

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Answer Questions

Using its system prompt and knowledge base to provide accurate information.

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Book Appointments

If Google Calendar is connected, the agent can check availability and schedule appointments.

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Take Messages

Collect information from callers to pass along to you.

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Transfer Calls

Hand off to a human when needed (requires transfer number configuration).

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Provide Information

Share business hours, location, pricing, and other details from its training.

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Call Recording

All calls are recorded by default:
  • Audio recording - Full call audio
  • Transcript - AI-generated text transcript
  • Duration - Call length
  • Timestamp - When the call occurred
Access recordings in the Inbox by clicking on any call.

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Voicemail

If your agent is unavailable (outside business hours or system issue), callers can leave a voicemail:
  1. Caller reaches voicemail greeting
  2. Message is recorded
  3. Recording appears in your Inbox
  4. You’re notified of new voicemail

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Agent Schedule

Set business hours for your agent:
  1. Open the agent settings
  2. Go to Schedule tab
  3. Configure available hours for each day
  4. Set timezone
Outside scheduled hours:
  • Calls go to voicemail
  • Custom after-hours message plays

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Monitoring Calls

View all incoming calls in the Inbox:
  • Filter by “Calls” to see only voice calls
  • Click any call to view transcript and play recording
  • See caller ID and call duration
  • Check if call was answered or went to voicemail

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Tips

Callers want to speak, not listen. Keep your greeting under 10 seconds.
Common questions (hours, location, pricing) should be in the system prompt for quick answers.
Check transcripts to see what callers are asking, then improve your agent’s knowledge.
Link your FAQ and website pages so the agent has more context.