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Chat Widget Configuration

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Overview

The Chat Widget lets website visitors chat with your AI agent in real-time. It appears as a floating bubble that expands into a full chat interface.

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Setting Up the Widget

1

Go to Agent Settings

Open the agent you want to deploy and go to the Deploy tab.
2

Create Widget

Under “Web Chat Widget”, click Create Widget.
3

Customize

Configure the widget appearance and behavior.
4

Get Embed Code

Click Get Embed Code and copy the JavaScript snippet.
5

Add to Website

Paste the code before the closing </body> tag on your website.

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Embed Code

Add this snippet to your website: 
<script>
  (function(w,d,s,o,f,js,fjs){
    w['PatWidget']=o;w[o]=w[o]||function(){(w[o].q=w[o].q||[]).push(arguments)};
    js=d.createElement(s);fjs=d.getElementsByTagName(s)[0];
    js.id=o;js.src=f;js.async=1;fjs.parentNode.insertBefore(js,fjs);
  }(window,document,'script','PatChat','https://solomobile.ai/widget/pat-chat.js'));
  PatChat('init', { widgetKey: 'YOUR_WIDGET_KEY' });
</script>
Replace YOUR_WIDGET_KEY with your actual widget key from the dashboard.

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Customization

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Appearance

SettingDescription
Primary ColorWidget accent color (button, header)
PositionBottom-right or bottom-left
Agent NameName shown in chat header

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Messages

SettingDescription
Welcome MessageFirst message shown when chat opens
Offline MessageShown outside business hours

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Visitor Info

Optionally collect visitor information:
  • Name (optional)
  • Email (optional)

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How It Works

  1. Visitor opens chat - Clicks the floating bubble
  2. Welcome message - Agent sends greeting
  3. Conversation - Real-time AI responses
  4. Session saved - Conversation appears in your Inbox

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Viewing Chat Conversations

All chat sessions appear in your Inbox:
  • Filter by “Chat” to see only widget conversations
  • View full conversation thread
  • Reply manually to take over from AI

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Human Handoff

When you reply to a chat from the Inbox:
  1. Your message is sent to the visitor
  2. AI pauses for that conversation
  3. Visitor sees seamless responses (doesn’t know it’s human)
  4. AI resumes after inactivity

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Domain Restrictions

For security, you can limit which domains can use your widget:
  • Leave empty to allow all domains
  • Add specific domains to restrict (e.g., mysite.com)