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Overview

Solo Mobile supports two types of outbound calls:
  1. Agent Call - AI agent speaks to the recipient
  2. Callback Call - You speak to the recipient (bridged through Solo Mobile)

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Making an Agent Call

Use this when you want your AI agent to call someone on your behalf.
1

Open Dialer

From the Home screen, you’ll see the dialpad. Or tap the phone icon in the navigation.
2

Enter Number

Type or paste the phone number you want to call.
3

Select Agent

Choose which agent should make the call from the dropdown.
4

Start Call

Tap the Call button. The agent will call the number and handle the conversation.
5

Monitor

Watch the call status. The call will appear in your Inbox when complete.

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Agent Call Flow

  1. Solo Mobile initiates call to recipient
  2. Recipient answers
  3. Your AI agent delivers its greeting
  4. Agent handles the conversation
  5. Call is recorded and transcribed
  6. Call appears in Inbox

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Making a Callback Call

Use this when you want to speak to someone yourself, using your Solo Mobile number as caller ID.
1

Open Dialer

From the Home screen, access the dialpad.
2

Enter Number

Type the phone number you want to call.
3

Disable Agent

Toggle off “Use Agent” or select “No Agent”.
4

Start Call

Tap the Call button.
5

Answer Your Phone

Solo Mobile calls YOUR phone first. Answer it.
6

Connected

Once you answer, Solo Mobile bridges you to the recipient.

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Callback Call Flow

  1. Solo Mobile calls your registered phone
  2. You answer
  3. Solo Mobile then calls the recipient
  4. When they answer, you’re connected
  5. Your Solo Mobile number shows as caller ID

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Call Settings

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From Number

Choose which of your Solo Mobile numbers to call from. This affects:
  • Caller ID shown to recipient
  • Which agent is used (for agent calls)

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Recording

Calls are recorded by default. Recordings and transcripts appear in the Inbox.

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Tips

Before calling customers, test by calling your own cell phone to verify the experience.
For agent calls, you can customize the agent’s goal: “You are calling to confirm their appointment tomorrow at 2pm.”
All outbound calls appear in the Inbox with full transcripts and recordings.

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Limitations

  • Outbound calls require a provisioned phone number
  • Some regions may have restrictions on automated calls
  • Always comply with local telemarketing regulations