Inbox

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Overview

The Inbox is your unified view of all communications. See calls, SMS messages, and chat conversations in one place.

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Conversation List

The inbox shows all conversations sorted by most recent activity:

• Phone icon - Voice calls
• Message icon - SMS conversations
• Chat icon - Website chat sessions

Each conversation shows:

• Contact name or phone number
• Preview of last message
• Time of last activity
• Unread indicator (blue dot)

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Filtering

Filter conversations by type:

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Conversation Detail

Click a conversation to see the full thread:

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For Calls

• Recording player - Listen to the call audio
• Transcript - Full AI-generated transcript
• Duration - Call length
• Status - Answered, missed, voicemail

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For SMS/Chat

• Message thread - Full conversation history
• Reply box - Send a manual response
• AI indicator - Shows which messages were AI-generated

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Replying Manually

You can take over any conversation:

1. Open the conversation
2. Type your message in the reply box
3. Send your response

When you reply manually:

• The AI agent pauses for that conversation
• Your message is sent immediately
• AI resumes after a period of inactivity

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Unread Badges

The inbox icon shows a count of unread conversations. A conversation is marked as read when you open it.

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Search

Use the search bar to find conversations by:

• Phone number
• Contact name
• Message content